Welcome, humans.
A major thanks to everyone who filled out our readership form! We spent hours reading every response. More from us soon 🎉
Here’s what’s going on in the world of AI today:
- Research shows AI makes customer support agents hyper-productive.
- Grimes wants to partner with people using her voice in AI songs.
- More research suggests you might be able to train ChatGPT on 3,000 pages of context.
- We found a tool that aggregates the top AI prompts.
Sponsor The Neuron | New Here? Subscribe!
Need Help? Dial 1-800-AI-HELP-ME 📱
In a world fraught with disagreements, there's one point of consensus: AI will do numbers in customer support.
Stanford/MIT researchers are showing that AI can supercharge customer support and (hopefully) slash how long you're kept on hold.
An enterprise software company introduced AI to more than 5,000 customer support agents. Overall, the agents were 14% more productive.
- The more junior workers saw the most gain, completing their work 35% faster than usual. But, top performers (who had built their own tools) actually saw little improvement.
- Agent productivity ramped more quickly. Agents with 2 months of experience using AI performed as well as those with 6 months of experience and no AI.
The key takeaway: The top performers built the best practices, which the AI model learned and made available for the rest of the group. In other words, AI elevated every worker to 'Employee of the Month' status.
Meanwhile, the race is on to deploy AI in support systems worldwide. Maybe we'll finally get an answer from Meta, who owes us a response to our 6-week-old support ticket!
FROM OUR PARTNERS
Munch Helps Your Videos Go Viral 🍿
Ah, the beauty of viral clips.
Perfectly engineered, your cleanly edited clips surge to the top of the For You page for millions of people. Follower count, traffic and sales all explode.
But they’re hard to get right. You have three choices:
- practice video editing for six months
- hire a Gen Z intern who "knows the vibe."
- give it to Munch
Munch uses state-of-the-art AI and marketing analytics to pull the most ‘trendable’ clips from your long video content, such as podcasts, interviews, and webinars.
Plus, it’ll pre-write your social posts and instantly generate accurate subtitles for the videos.
It’s like combining your friend who watches way too much TikTok with a video editing geek. Stay ahead of the curve by trying Munch for free today.
Grimes Supports AI Songs With Her Voice 👩🎤
On Friday, we explored the impending conflict between artists and those who use artificial intelligence to replicate their voices to create viral bangers.
Yesterday, oddly-familiar-with-AI singer Grimes entered the chat, saying she'd "split 50% royalties on any successful AI generated song that uses my voice."
In other words, if people are going to chop up her voice for new tracks, she might as well make a buck.
While the logistics and execution of such a partnership are unclear, Grimes hints at a potential for the future of entertainment: monetizing your voice and likeness, not just your content.
Wanna try your hand at a deal with Grimes? Check out Musicfy, a site that autogenerates completely new tracks by your favorite artists when you feed it a song.
A wise philosopher named Grimes once said: if you can't beat 'em, join 'em.
Around the Horn 🦄
- Tracking the performances of AI-powered ETFs that use machine learning, sentiment analysis, and natural language processing to identify trends.
- Google is introducing generative AI to enhance its cybersecurity suite using a language model named Sec-PaLM.
- Snapchat is undergoing a massive spike in negative reviews amid the rollout of its AI chatbot 'My AI.'
- The Cyberspace Administration of China released a new list of regulations for companies building generative AI.
- A recent research paper expanded the context length of BERT to 2 million tokens, enabling the training of models with up to 3,000 pages of context.
Treats To Try 🍿
- Gems is an AI assistant that answers questions across all of your team's workflow apps.
- RATH is an open-source tool that simplifies data analysis by automatically finding patterns and insights.
- Discover, upvote, and build on top of the best AI prompts (Snack Prompt).
- FormX extracts data from documents and turns it into structured digital data.
- MagicForm puts an AI salesperson on your website.
DM us links on Twitter: @nonmayorpete & @noahedelman02.
Tuesday Ticker ⏰
Here are the results from last week's survey:
AI is saving those of us who couldn't draw a straight line in middle school.
Here is this week's poll:
Which type of job will get automated first?
Login or Subscribe to participate in polls.
A Cat's Commentary 😻
That's all we have for today. Have a great weekend! See you cool cats on Twitter if you're there: @nonmayorpete & @noahedelman02.
